Welcome to Bliss Sawyer's

Mortgage Marketing Strategies 

Tip of the Week

 

Issue  40 - June 27, 2006     

  

Closing Satisfaction Guarantee

Many Realtors have had a bad experience with a closing being delayed because of mistakes on the paperwork discovered at the closing table.  This marketing piece explains to Realtors that you want to earn their business and will do everything you can to make each transaction as smooth as possible. 

This guarantee states your commitment to be at each closing to assist and answer questions.  In the unlikely event you are not available, explain that you will have a “dress rehearsal” with the borrowers prior to their closing appointment.  Tres Miller with AllStar Mortgage in St. George, UT has used this concept of a dress rehearsal to successfully close high volumes of loans and create “raving fans” without actually being at the closing.  Your dress rehearsal should cover the following points:

1.      Interest rate
2.      Payment
3.      First payment due date
4.      How much to closing
5.      Terms
6.      How names read for signatures
7.      Vesting

The above items are where the majority of problems and delays occur in most closings.  If you have addressed these seven points, there will be no surprises at your closings and you can guarantee yourself satisfied clients.

Market this guarantee to Realtors by explaining that their satisfaction and the satisfaction of each borrower is your highest priority.  Modify the guarantee for borrowers or into a brochure and use this as a marketing tool during initial contacts with potential clients.

Marketing strategies don’t have to be expensive, they just have to work.  Spend the time today to create a guarantee that accurately reflects your commitment to borrowers and Realtors.   You will have one more tool to set yourself apart from the competition and guarantee yourself increased production.  

Closing Satisfaction Guarantee (see attached sample)

Note:  Due to my summer schedule, this e-newsletter will be sent out bi-monthly - on the 2nd and 4th Tuesday - June 13 through September 12.  Happy vacationing to all of you!

Bliss Sawyer, President
Mortgage Marketing Strategies

www.MortgageMarketingStrategies.com
806-577-3937

August 9, 2006
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Bliss, a 15 year mortgage veteran, is a former top originator and manager. She is currently a "Success Secrets of Mortgage Originator SuperStars" seminar speaker. As a mortgage industry author, speaker, trainer and consultant, Bliss Sawyer has successfully assisted, trained and coached thousands of loan officers.  

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